Refund and Returns Policy

Bulk Buy Canada Inc

At Bulk Buy Canada Inc, customer satisfaction is at the heart of everything we do. We understand that sometimes things don’t go as planned. That’s why we’ve created a fair and transparent Returns & Refund Policy to ensure your experience with us remains positive — even when returns are involved.

Eligibility for Returns

You may request a return under the following conditions:

  • The return request is made within 14 calendar days of receiving the item(s).
  • The item must be unused, unwashed, and in its original packaging with all tags and labels intact.
  • The product must be in resalable condition, free from any damage, stains, or alterations.

⚠️ Items returned without prior authorization will not be accepted.

Non-Returnable Items

To ensure customer safety and quality control, the following items are not eligible for return or refund:

  • Opened or used hygiene-related items
  • Customized, personalized, or made-to-order products
  • Items marked as “Final Sale” or “Clearance”
  • Perishable or consumable items
  • Gift cards and digital downloads

If you’re unsure whether your item is returnable, please email us at info@bulkbuycanadainc.com before sending it back.

Damaged, Defective, or Incorrect Items

We sincerely apologize if you received a defective or wrong item.

  • Notify us within 48 hours of delivery.
  • Include:
    • Your Order Number
    • Photos of the product and packaging
    • A brief description of the issue

Once verified, we’ll gladly send a replacement, offer a refund, or issue store credit, based on your preference.

Refund Process

Once we receive and inspect your returned item(s), we will:

  1. Notify you via email about the approval or rejection of your refund.
  2. If approved, issue a refund to your original method of payment within 5–10 business days.
  3. A confirmation receipt will be sent to your email.

Please note: Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
  • We recommend using a trackable shipping method and keeping your receipt as proof of return.
  • We are not responsible for items lost or damaged during return transit.

How to Initiate a Return

To start a return, contact us via:

📧 Email: info@bulkbuycanadainc.com
Include the following details:

  • Full Name
  • Order Number
  • Product Name
  • Reason for Return
  • Clear Photos (if applicable)

Our support team will guide you through the next steps.

❗ Late or Missing Refunds

If you haven’t received your refund after the estimated timeframe:

  1. Double-check your bank account or credit card statement.
  2. Contact your payment provider — it may take time before your refund is officially posted.
  3. If you’ve done all of this and still haven’t received your refund, please contact us at info@bulkbuycanadainc.com.

Need Further Help?

For any additional questions about returns, refunds, or your order, we’re here to help.

Contact Us:
📧 Email: info@bulkbuycanadainc.com

Thank you for shopping with Bulk Buy Canada Inc — we value your trust and look forward to serving you again!